FAQ
Frequently
Asked
Questions
Do I need to make a reservation in advance?
Yes. We highly recommend booking in advance to secure your preferred treatment, therapist, and appointment time. Walk-ins are welcome, subject to availability.
What is included with my spa treatment?
Most of our treatments include access to our wellness facilities before your appointment, allowing you to relax and prepare for your experience. We recommend confirming the inclusions when making your reservation.
What should I bring?
Simply bring comfortable clothing or a swimsuit if you plan to enjoy the hydrotherapy circuit. We provide towels, robes, sandals, lockers, and luxury amenities for your comfort.
How early should I arrive?
We recommend arriving 30 minutes before your scheduled appointment to check in, change comfortably, and begin your wellness journey without rushing.
Can I enjoy the hydrotherapy circuit without booking a massage?
Yes. We offer a Wellness Day Pass, which gives you access to our hydrotherapy circuit, Finnish sauna, steam room, relaxation areas, and wellness facilities without the need to book a massage.
What is your cancellation policy?
To avoid cancellation fees, please notify us at least 24 hours before your scheduled appointment. Late cancellations or no-shows may be subject to charges.
Do you offer experiences for couples?
Absolutely. We offer exclusive couples experiences, including massages, hydrotherapy, and signature wellness rituals in our private couples' suites.
Do you offer treatments for pregnant guests?
Yes. We offer a selection of prenatal treatments. Please let us know about your pregnancy when booking so we can recommend the most suitable experience for you.
Is the spa open to non-hotel guests?
Yes. Both hotel guests and outside visitors are welcome to enjoy our spa treatments, hydrotherapy circuit, wellness experiences, and Wellness Day Pass.
How can I make a reservation?
You can book your experience by phone, WhatsApp, or directly through our website. Our wellness concierge will be delighted to help you choose the perfect treatment for your visit.
What should I wear during my treatment?
For your comfort, we provide a robe, sandals, and everything you need for your spa experience. Your therapist will ensure your privacy and comfort are respected at all times.
Can I customize my massage or treatment?
Yes. Before your treatment begins, your therapist will conduct a brief consultation to understand your needs, preferred pressure, and wellness goals, allowing us to personalize your experience.
Which facilities can I enjoy during my visit?
Depending on your selected treatment or experience, you may enjoy our hydrotherapy circuit, Finnish sauna, steam room, jacuzzi, relaxation lounges, and wellness spaces designed to restore both body and mind.
What products do you use in your treatments?
We work with carefully selected premium skincare brands, including AYUNA, renowned for its regenerative, natural formulations that deliver exceptional wellness and skincare results.
Can I purchase a gift card?
Yes. We offer Gift Cards, perfect for birthdays, anniversaries, special celebrations, or simply sharing the gift of wellness. Our team will be happy to help you choose the ideal experiencew